Returns and Refunds

Last updated: 8/11/2025

Returns and refunds

If something is wrong with your kit, we will make it right.

If a kit arrives damaged, if something is missing, if a component is not what it should be, tell us within 30 days of receiving it and we will replace it or refund it. Please send us photographs so we can understand what's wrong. Email us at [email protected] and we will sort it out.

We cannot take returns for other reasons.

Because of what convenience kits are, we cannot accept a return once a kit has left us and changed hands. We have no way to confirm how a kit was stored or handled after it left us, and we will not resell something to another customer when we cannot vouch for it. It is the only responsible way to handle products meant to be used and trusted.

So please look closely at what is in a kit before you order, and if you are not sure whether a kit is the right one for what you need, ask us first. We would rather spend ten minutes answering a question than have you end up with something that does not suit you.

Order problems and cancellations.

If you need to change or cancel an order, contact us as soon as you can. If we have not assembled and shipped it yet, we can usually help. Once it has gone out, we are into the section above.

Getting in touch

Koco Crew LLC [email protected]